Frequently Asked Questions (FAQs)

General Questions

1. What products do you sell?

MDess Botanical Garden offers:

  • Handcrafted Organic Soaps (made from fresh fruits, herbs, and cold-pressed oils)

  • Live Rooted Plants (including Portulaca, Vietnam Rose, Tarragon, and Talinum)

  • Organic Seeds (including African Marigold, French Marigold, and other garden-friendly varieties)

2. Are your products organic?

Yes! We use fresh, organically grown ingredients for our soaps, plants, and seeds. No synthetic additives, pesticides, or harmful chemicals are used.

3. Do you accept bulk or wholesale orders?

Yes! We offer bulk and wholesale pricing for our soaps, live plants, and seeds. Contact us for details.

4. Where are you located?

We operate from the Philippines and ship nationwide.

Handcrafted Organic Soaps

5. Are your soaps 100% natural?

Yes, our soaps are made with fresh fruits, herbs, and cold-pressed oils. No artificial fragrances, colors, or preservatives.

6. Do your soaps contain lye?

Yes, but during the saponification process, lye is completely transformed, leaving none in the final soap.

7. Can I use your soap on my face?

Yes! Our soaps are made with gentle, natural ingredients suitable for both face and body.

8. How long does your soap last?

Each bar lasts about 3-4 weeks with proper use. Store in a dry place after each use.

9. Do your soaps whiten skin?

Our soaps cleanse and nourish the skin, promoting a natural glow. We do not make whitening claims.

10. Do your soaps expire?

For best quality, use within 6-12 months. Cold-processed soaps improve over time!

Live Rooted Plants

11. What types of plants do you sell?

We sell live rooted plants, including:

  • Portulaca

  • Vietnam Rose

  • Tarragon

  • Talinum

12. How do you ship live plants?

We carefully package plants to keep them fresh during transit. We use secure, well-ventilated packaging to prevent damage.

13. How should I care for my plant after delivery?

  • Water lightly upon arrival.

  • Place in indirect sunlight for a few days before exposing to full sun.

  • Repot if needed for better growth.

14. What if my plant arrives damaged?

We pack with care, but if your plant arrives in poor condition, contact us immediately.

Seeds & Gardening

15. What seeds do you sell?

We sell organic seeds, including:

  • African Marigold

  • French Marigold

  • Other garden-friendly seeds

16. Are your seeds non-GMO?

Yes! All our seeds are naturally grown and non-GMO.

17. How long do seeds take to germinate?

It depends on the plant. Marigold seeds usually germinate in 5-7 days under proper conditions.

18. How should I store unused seeds?

  • Keep in a cool, dry place.

  • Store in an airtight container to prevent moisture.

19. Do you offer planting guides?

Yes! We provide basic planting instructions with every seed order.

20. Do you ship seeds nationwide?

Yes! We ship throughout the Philippines.

Ordering & Shipping

21. How do I place an order?

You can order through our website or message us on our Facebook page: MDess Botanical Garden.

22. What payment methods do you accept?

We accept Gcash, bank transfers, and COD (for select locations).

23. How long does shipping take?

  • Soaps & Seeds: 2-7 days depending on your location.

  • Live Plants: We ship on specific days to ensure freshness. Expect delivery within 3-10 days.

24. Do you offer same-day delivery?

Same-day delivery is available in selected areas via courier services.